Party Club membership terms

Monthly plans include one party each month. Quarterly plans include one party each calendar quarter (January–March, April–June, July–September and October–December) and are charged once per quarter. Sales tax is added to each charge: Mini pickup uses the Forsyth County rate, and delivered plans use the rate for your delivery address.

While your membership is current, your member code takes 10% off Grab & Go orders.

Every party belongs to a month. You choose your details for a month's party until its choices lock at 11:59 pm Eastern on the 15th of the month before — for example, choices for a January party lock at 11:59 pm on December 15. After a month locks, its party is being prepared and can't be changed.

Before the party locks, you will log in to your member portal to choose your colors, personal details, and your pickup time (Mini) or delivery day (Signature and Ultimate). When a month has more than one theme (ex. December: Christmas & Hanukkah), you choose which one you'd like; if you don't choose, a defualt choose will be made. Pickup times and delivery days are first come, first served.

When you sign up, you pay for your first party (plus sales tax) right away.

Which month your first party falls in depends on the day you join:

• Join on or before the 15th: your first party is next month. Example: join November 10, and your first party is in December.
• Join after the 15th: your first party is the month after next. Example: join November 20, and your first party is in January.

That's because each month's party details are finalized on the 15th of the month before.

After that, you won't be charged again until your first renewal. Checkout shows you that date. Your membership is active from the day you join.

Monthly memberships renew on the 15th of every month. Your first renewal is on the 15th of your first party's month. Each renewal pays for the following month's party — the renewal on December 15 pays for the January party, the renewal on January 15 pays for the February party, and so on.

Quarterly memberships renew on March 15, June 15, September 15 and December 15. Each renewal pays for one party in the next quarter — the December 15 renewal pays for January–March, March 15 for April–June, June 15 for July–September and September 15 for October–December.

You choose the month. Before each renewal, pick which of the next quarter's three months you'd like your party in from your member portal. We'll email you a reminder about three weeks and one week before the charge. If you haven't picked by the time the renewal is charged, your party is scheduled for the last month of the quarter.

After the renewal, you can still move your party to another month in that quarter as long as both months' choices haven't locked. Once a month locks it is no longer an option — for example, after 11:59 pm on December 15 you can only choose February or March. Moving your party releases any pickup time or delivery day you'd picked.

Your first renewal is on the 15th of the last month of the quarter your first party falls in. Your signup payment covers that first party only, so if you join part way through a quarter you still pay the full quarterly price for that one party. Your first party starts in the earliest open month, and you can move it to a later open month in the same quarter.

Before a party's choices lock, you can add extras to it from your member portal: more of that month's balloon piece, or extra garland on Signature and Ultimate parties. The portal shows each extra's price and how many you can add that month.

You can also upgrade a single party to a higher plan, for example a Signature party for one month on a Mini membership. You pay the difference between the two plans' prices, and your membership plan doesn't change. Moving a Mini party to delivery needs a delivery address in our delivery area and a delivery day. Ultimate upgrades are limited each month by how many installations we can schedule.

• Extras and upgrades are charged together, as one payment on your card on file, when that party's choices lock. They're separate from your membership renewal.
• The member discount doesn't apply to extras or upgrades.
• They apply to that one party only. Your next party goes back to your plan with no extras.
• If the payment doesn't go through, we'll email you a link to pay. If it's still unpaid after 3 days, the extras and any upgrade are removed, you aren't charged for them, and your party still goes out on your regular plan.

Need a month off? Skip your next party from your member portal by 11:59 pm ET on the 14th of the month before it, the day before it would be charged. Quarterly members skip a whole quarter, by the 14th of the month before that quarter starts. A skipped party isn't charged, and any choices, extras or upgrade you'd made for it are cleared.

Monthly members can skip up to 3 months, and quarterly members 1 quarter, in any 12 months. You can't skip your first party, because it's paid when you join. Changed your mind? Undo a skip any time before the same deadline, then make your choices again.

Moving to a lower-priced plan, or from Quarterly to Monthly, takes effect at your next renewal. Other plan changes take effect straight away, and the new price is charged from your next renewal. Plan changes are never prorated — there are no partial charges or credits.

Mini parties are picked up from our pickup location. Signature and Ultimate parties are delivered and installed (basic installation for Signature, full installation for Ultimate), so they need an address in our delivery area, which we check when you join and whenever you change your address. If you move outside the area, get in touch and we'll help with your options.

You can hold more than one membership under the same sign-in, for example one for home and one for your business. Each membership has its own plan, address, card and billing, and is skipped, changed or canceled on its own.

We only take as many members as we can serve well, so new memberships may be paused or full at times. This never affects current members: your membership keeps renewing until you cancel.

You can cancel any time from your member portal. Canceling stops future renewals; your membership stays active until the end of the period you've already paid for, and then ends.

• Payments are non-refundable and there are no partial refunds or proration.
• A party you've already paid for still goes ahead — including your first party if you cancel before your first renewal.
• To avoid the next charge, cancel before your next renewal date.
• Changed your mind? You can resume from your member portal any time before your end date, and billing continues on your usual schedule.
• When your membership ends, your member discount stops.

If a renewal payment doesn't go through, your membership is marked past due and we'll email you. The payment is retried automatically, and you can update your card from your member portal. Your member code keeps working while the payment is retried, but the party that renewal pays for is on hold until the payment succeeds: it isn't locked or prepared, and no extras are charged for it. If the payment still can't be collected, your membership may be canceled.

See the Party Club page for plan details, or get in touch and we'll help. Our general terms of service also apply.